Return & Refund Policy
MOVESPPED's policy allows returns within 30 days for general items. However, after this time period, we regretfully can not offer refunds or exchanges.
We regretfully cannot offer a refund or resend for undelivered items in the following situations. We recommend contacting the local courier for assistance:
- Wrong address or phone number provided.
- No response to emails or calls from the local courier.
- Refusal to sign for the package.
- Refusal to pay tax.
- Refusal to clear customs.
Please note that the delivery time provided is an estimation and may be subject to change. In case of any changes, we will provide an official notification.
Please note that certain situations are not eligible for a refund or exchange:
- If 72 hours have passed since you received the item.
- Damages or missing parts not caused by our error.
- Dislike of the item based on personal preferences.
To initiate a refund or exchange, please click on "Contact Us" and leave us a message. We will respond within 3 to 5 working days.
Once we receive and inspect the returned product, we will notify you via email. Your refund will be processed and credited to your original method of payment within 7 business days. If an exchange is not possible due to insufficient stock, we will inform you of the alternative solution.
Please note that self-returned products will not be processed. Kindly contact us first for refund or exchange requests.